Complaints Procedure.

The school always wishes to work in close co-operation with parents and to resolve any concerns that may arise quickly and informally. With that in mind, any issues should initially be discussed with the relevant member of staff.
Should it not be possible to resolve a problem satisfactorily in this way, there is provision for parents to discuss the issue first with school management and, if necessary, with the Chair of Council. A parent who wishes to pursue a complaint further may invoke a formal review procedure. The review panel will comprise members of Council, not previously involved in details of the matter, and an individual independent of the management and running of the school. The panel’s findings and recommendations will be communicated to all parties.
The Bursar will provide, on request, information about the number of formal complaints in the previous school year.
Complaints about the Early Years Foundation Stage may be raised with the Independent Schools’ Inspectorate or OFSTED.

For a copy of the Complaints Procedure click here.